Free UK delivery over £50
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Returns Delivery Information
Purchase FREE VIP Postage for life on all further orders over £5 (UK only), for a one-off payment of £9.95. Select this delivery option when you checkout and you'll then be *automatically added to our VIP postage list. This means that all further orders over £5 will be sent FREE of postage and packing charges via RM tracked 48. Your orders will also qualify for priority handling, so during busy sale times, your order will be processed first for immediate dispatch. *Please note that you MUST create an account for this option as we can't add it to guest checkouts.
| Method | Cost | Estimated Delivery | Tracked |
|---|---|---|---|
| UK Orders Over £20 | |||
| RM Tracked (RM will aim to deliver within 48hrs from when we dispatch to them) | FREE | 3 to 4 working days | Yes |
| RM 24 Tracked (RM will deliver 24hrs from when we dispatch to them)* see notes on Thurs-Sun orders below | £4.95 | 1 to 2 working days | Yes |
| Next Day (DPD) *see notes on Fri & Sat orders below | £5.99 | Next working day (following dispatch) | Yes |
| Local Click and Collect from our Warehouse In Newhaven 10am-2pm Mon-Thurs except bank hols (postcodes within BN9, BN10, BN25) | FREE | Collection next working day (we'll email you when your order is ready) | No |
| UK Orders under £20 | |||
| RM Tracked (RM will aim to deliver within 48hrs from when we dispatch to them) | £3.95 | 3 to 4 working days | Yes |
| RM 24 Tracked - (RM will deliver within 24hrs from when we dispatch to them) | £4.95 | 1 to 2 working days | Yes |
| Next Day (DPD) *see notes on Fri & Sat orders below | £5.99 | Next working day (following dispatch) | Yes |
| Local Click and Collect from our Warehouse In Newhaven 10am-2pm Mon-Thurs except bank hols (postcodes within BN9, BN10, BN25) | FREE | Collection next working day (we'll email you when your order is ready) | No |
We have proof of postage for all items, so in the unlikely event that your order should go astray, we will be able to claim from Royal Mail, however we ask you to check with your local post office collection point first as occasionally the red cards left by the postman do go astray. If your order is returned to us for non-delivery / non-collection, we may have to charge you again for redelivery.
Delivery to mainland Europe via Royal Mail and Fedex are available. As the UK is no longer part of the European Customs Union, items sent internationally may be charged VAT and Customs in the destination country. Currently it is at the discretion and decision of the destination country and out of our control as to whether charges will be incurred so it is difficult for us to know whether you will be charged or not.
These costs are unfortunately out of control and are the responsibility of the customer and as such we are not able to refund shipping costs on any overseas orders that are declined because of customs charges.
We ensure all our orders sent outside of the UK are accompanied by a customs declaration which states what the item is, the item's value, and that it is a commercial product. We advise that you check with your local customs for further information in regards to what customs charges your delivery may incur, and sadly we cannot accept any liability for charges based on the above information.
For international orders the shopping basket will automatically calculate the appropriate shipping method and a price based on the content of your basket. If the basket displays that no delivery method is valid, please contact us and we will provide a quotation via email.
| Method | Cost | Estimated Delivery | Tracked |
|---|---|---|---|
| Royal Mail (up to 1.7kg) | £8.95 (additional customs charges may be incurred by the customer) | up to 15 working days | No |
| Royal Mail (1.7 - 2kg) | £15.95 (additional customs charges may be incurred by the customer) | up to 15 working days | No |
| Fedex (2-4kg) | from £41.00 depending on Zone (includes duties paid) | 5 working days | Yes |
If you haven't imported goods from abroad before, please be aware that you will usually have to pay import duties and taxes. To give an example, importing into the UK from Canada, import VAT plus customs duties would be payable which come to approximately 33% on top of the cost of goods. Please check with your local tax office to understand how much you may be charged on imports.
If the country you wish to ship to isn't shown in the drop down at the checkout, drop us an email to customers@cheekywipes.com and we can give you a bespoke price
| Method | Cost | Estimated Delivery | Tracked |
|---|---|---|---|
| Orders under 1kg (Royal Mail or Fedex) | from £20.95 | 3 - 4 weeks | Yes |
| Orders 1kg to 2kg (Royal Mail or Fedex) | from £34.95 | 3 - 4 weeks | Yes |
| Orders 2kg to 5kg (Fedex) | from £64 depending on Zone | 3 - 4 weeks | Yes |
Ar Cheeky Wipes we offer free UK delivery on all orders over £50. If you're interested in finding out more about 'free delivery' we've got an interesting article 'Is Free Shipping really Free'...
Information on dispatch & delivery
- We work a 4 day week at Team Cheeky, to give our staff better work / life balance. That means orders are dispatched Mon-Thurs and Saturday (excluding Bank Holidays).
Need something urgently?
Mon to Thurs - order before 11am for same day dispatch and select our Royal Mail 24 tracked option at £4.95 for next day delivery or select DPD next working day delivery at £5.99.
Orders on Thursday after 11am and Friday won't be dispatched until Saturday or Monday. If you choose Royal Mail 24, we'll dispatch on Saturday and your order should arrive by Monday. DPD shipping is only available on orders placed Monday - Thursday (11am)
Orders on Saturday or Sunday choosing Royal Mail 24 or DPD will be dispatched on Monday for receipt Tuesday. Choosing Royal Mail 48 means your order may be dispatched Tuesday or Wednesday if we have had a very busy weekend!
Pre-order: If your order contains any items on pre-order, we will hold your whole order until everything is in stock. We do indicate this on the basket page and your confirmation email so double check there if your order has some pre-order items.
Want to know 'Where's my stuff?' Check the self-help guide on our contact us page.
