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Returns & Cancellations

 

Cheeky Wipes - Returns

If you think your item is faulty please contact our Customer Services team at customers@cheekywipes.com. Please include your order number and a description and photo showing the fault. 

If you have received the wrong item, send the team an email to customers@cheekywipes.com and we'll resolve that for you

If you change your mind, in addition to your consumer rights, you may return your unused purchase for refund within 14 days of receiving your order, you then have 14 days in which to return the items to us.

Please complete the form below and send the items to us at the following address. You don't need to wait for us to reply to your form before sending your items back.

Cheeky Wipes Returns

Units 9&10

Eastside Business Park

Newhaven

BN9 0FB

 
  • Items must be sent back in their original state in perfect resalable condition.
    • Items that are damaged, pre-washed or not in resalable condition will not be refunded/exchanged and may be sent back to the original purchaser.
  • Please do not send back used/worn/prewashed items. Our Warehouse Manager has to personally handle the returns and she doesn't appreciate surprises of obviously worn pants.
  • If you are returning items that were purchased as part of a kit or multipack and are keeping some of the items from that kit or multipack, we will charge you for the items you have kept and refund the difference.
  • If you choose to return any items that were purchased as part of a promotion (i.e. multibuy offer, free product offer) and by returning your order or part of your order, your remaining total means you are no longer eligible for the original discount, promotion or free item, the value of that discount or item will be deducted from any refunds due. 
  • If your replacement items are at a lower price than your original items we will refund the difference back to your original method of payment. 
  • If your replacement items are of higher value, please contact customer services before returning the items so we can arrange additional payment.
  • We will not accept any liability for faulty items after six months of them being received as we cannot verify how the products have been used/cared for during this time. Manufacturing faults will show up within the first couple of wears/washes.
  • We do not cover the postage charge for sending back unwanted items, and are not responsible for lost or misdirected returns. We recommend using a tracked service when returning items.
  • If you want to exchange your items, the replacements will be shipped to you free of charge within the UK. International exchanges will be charged at International postage rates. 
  • Refunds can only be credited against the payment method used to make the purchase.
  • Please allow up to 14 days for the return to be processed.
  • Original postage costs for cancelled/returned orders will only be refunded to our basic postage cost.

 

In the unlikely event that anything should go wrong with your delivery, please contact us within 14 days. If any damage has occurred, please keep all articles in their original packaging, as we might need it for insurance purposes. Should we require the damaged item to be returned, we will provide a prepaid return label. Please do not return damaged items before contacting us.

 

 

Cheeky Wipes - Cancellations

If you need to cancel an order please send an email to customers@cheekywipes.com during normal office hours using the form on the contact us page - mark it as URGENT HELP NEEDED If the order has not shipped at the time we receive your request, we will issue a full refund. If the order has already shipped, we regret that we cannot call back the articles. Please see the return policy for returning your order and requesting a refund.